(c) The price you pay for the WiFi Max service will depend on your broadband package. If you are already a customer and want to change your bundle here is how you do it. Drop us an email at the relevant address above with your business name and company. 00) M250 broadband offering 264Mbps average speeds. reg number. 50 per month. VM now have the Volt packages which double your data and broadband speed, so it might be worthwhile taking out a lower broadband speed on a Volt bundle which would double your broadband speed . As a Virgin Media customer, you pay for your services in advance. SpeedDowngrade the email to Basic when we leave ;. * Something trivial, adding caller display to a phone contract, removing/adding a TV channel pack, won’t do it, removing an entire service. The email says this: Like many of our customers, your contract with us will come to an end, and for you that will be on 23/02/2023. Sky Entertainment channels in. We are unable to do package changes over the forums. I had a delivery on Saturday for my new Virgin TV 360 box and the power cable does not fit into the box, I believe by trying to force the cable in it has caused some damage to the box. Want to downgrade my package due price rising Shrimplin. The TV channel lineup is your own problem for not checking but the broadband should be up to par - complain if it isn't. No-one knows the number. Rob. Read our full Terms and Conditions information guide. Pack our kit. To downgrade, ring 150 from your Virgin Media phone or mobile. Please remember to keep your personal information private. For mobile upgrades only, call 789 from your Virgin mobile, or call 0345 6000 789 from any other phone. Available with M50 broadband or faster. Excludes broadband faults and broadband network outages. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHello, we have been given a new package with broadband suitable for a busy household with 10 devices. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. Entertain me; Broadband Deals. virgin media change package downgrade. However, try the sales team. I'm a Very Insightful Person, I'm here to share knowledge. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. For customers who may be signing up to broadband deals for the first time, the idea of a broadband provider email address seems useful. Select the 'Change' option, and follow the on-screen instructions. Please, check the top right-hand side of our page to find a little white envelope. Whether you’re just looking for a good internet connection or want to add more services like phone and TV, you’ll be able to find the right broadband deal for your household. Broadband. Price for Virgin Fibre customers who have (or downgrade at any time to) other packages is an additional £3* a month for the first WiFi Booster, and £2* per. If you give the 14 day notice, most likely will result into the internet turning off. Virgin Phone Switchover. D01 C9W8 . It may start a new term it may not it usually depends on whether they are giving you one of their deals. O2, Three and Virgin Mobile will hike prices by up to 11. Browse. Sign in. Use a paperclip to press and hold the button for at least 10 seconds until lights flash. Now after 18 months the discount is ending so I want to downgrade - 5196133. I have been trying to downgrade my package for a while now. You can also speak to our WhatsApp teams on. Virgin Media Community; Broadband; Networking and WiFi; Downgrade 404 error; Options. Join our community. Create new account. You'll learn about the speed of the service, the coverage, and the customer service, as well as all the other features that you. It comes on an 18-month contract and you’ll have to pay a one-off setup fee so we can get you up and running. Account - Mobile. Add a subscription online through My Virgin Media. However, it can be hard to prove. Workout RoutinesDo: use the Connect app to run a super-intelligent WiFi home scan. Perfect for streaming. The best. To check what Virgin Media package you are on: Sign in to My Virgin Media account; Select My Package on the landing page; From here, you have the option to review your existing broadband services, or upgrade if you’re not on our highest tier. SERVICES ONLY AVAILABLE IN VIRGIN MEDIA NETWORK AREAS. Simply press 1 when you get through to the automated menu, and you'll be put through to. that's BS, I was on TV+Phone+Broadband package and downgraded to Broadband only package 18 months ago. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Below is a round-up of how prices are changing, when. Options. 1 Kudo. Reliability: Router: Virgin Media M125 fibre broadband is the provider's new entry-level deal, offering speeds in excess of 100Mbps and some of the market's cheapest pricing. I don't work for Virgin Media. Volt. when a guy tells you to drive safe; can i get mexican citizenship through grandparents; how to file a noise complaint in austin texaswhat household items can you smoke like a cigarette; Menú. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. QuickStart, set up and connections. - You can manage your Netflix subscription and view your bill via your My Virgin Media account. If you’re still under contract from Virgin Media but want to switch to Sky, there’s a ‘Switching Credit Offer’. Hey I am in a bit of a conundrum here and would like some answers and help. but want to keep my broadband. Watch an unrivalled range of the best movies with Sky Cinema on demand. Joining in. Yeah, that's crossed my mind. Next month’s package If your first bill includes both ‘First month’s package’ and ‘Next month’s package’, this means that you’ve received a few weeks service before we finalised your first bill. For a guide on how to do this, please see Configure Advanced Settings on your Virgin Media Hub. Until yesterday, I was putting my 360 box into standby and my hub continued to work normally. Joining in. Use a paperclip to press and hold the button for at least 10 seconds until lights flash. (which i have done) Then to be told i can not have Broadband only as there are no offers available for me. As part of an area migration, all the lines will be switched over on a specified date. The home phone switchover cannot be deferred unfortunately. If we remove your Volt benefits from your Virgin Media services in accordance with our rights in Sections A. There are a few things you can do to downgrade your Virgin broadband service if you're unhappy with it. Add Sky Sports in time to enjoy this weekend's biggest live Premier League fixtures. Q1 - if my contract ends, say, 8 December, when can I phone to get the new package sorted?Re: 360 box is a downgrade. Hello everyone I recently downgraded from gig 1 to m600 due to a lot of issues with slow WiFi speed hub 4 being worse than hub 3 intermittent WiFi etc. Called up on Friday. Current VM broadband only customer. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals; Broadband, TV, phone and SIM deals;I’m currently on hold for the FOURTH time, been on the phone to virgin media for 1 hour and 45 minutes as I want to downgrade my package to broadband only. Find out more about Stream and how to get it here, or call 0345 454 1111 or 150 from a Virgin Media phone. 50 a month, and most will see increases of between £2. 190+ TV channels. Retentions have always told me its 60 days of leaving to be classed as a new customer again. No setup fee is available on all bundles, broadband & phone, and broadband only packages. uk' email address. Can I change my plan by downgrading - 5261468. No, a voluntary conversion from V6 > 360 is one-way and you can't revert. deal anytime. If you don't want to be tied up on the phone you could also you can text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112. If you want to discuss changing the bundle you have with your O2 SIM card then you will need to speak with O2 directly. Access your bills, diagnose faults and manage your package. Re: Looking to downgrade package to just TV. Joining in. Use a paperclip to press and hold the button for at least 10 seconds until lights flash. Find the subscription you want, select Add. Manage your package. The TV channel lineup is your own problem for not checking but the broadband should be up to par - complain if it isn't. My contract is up at the end of this month and my monthly bill will go up to £47 so I called them up to cancel. After that date, your price will be £123. The latest version of the app also adds some excellent features, including help and information on your Virgin Media services, tracking and changing your upcoming appointments, and a more secure and. Virgin Media – 150 from our home phone or mobile, 0345 454 1111* on any (* call costs vary) from 8am: to 9pm Monday to Friday, to 8pm Saturday, to 6pm Sunday. Go to Settings > General, then tap Software Update. However, we currently rent and. The best route is to call 1 50 from a Virgin landline, or 0345 454 1111, options 1,1,4 and 4 (thinking of leaving) but it's best to call at 8am to avoid call queues. . Please can I have be sent a new box with the correct cable asap. Lo good people. Networking and WiFi. We would like to show you a description here but the site won’t allow us. I got a letter the other day about price increases, but it also says I can change or cancel my package before 10th April without any cancellation fees. To progress with your broadband switch from BT to Virgin Media, go to Virgin Media’s website to order your new Virgin Media broadband service. Unlike other major providers like BT, Sky and TalkTalk, Virgin Media uses their own cable-based network to provide a fibre. If you don't get what you want, you should consider leaving. Your account. Go to Account settings, then Account details b. Leave it off for about 10 seconds. You need to call in, 150 from your Virgin Media landline or 0345 345 1111, taking the options that you are thinking of leaving. Thanks everyone for the help. When you decide to renegotiate call 150 from a Virgin landline or mobile, or 0345 454 1111 from ay other phone, but best to call at 8am when lines first. Entertain me; Broadband Deals. FWIW, although I only ever had VM broadband , it was around. I rarely use the Tivo box as I watch Freeview via an aerial. If you can give the team a call on 👉 150 from a Virgin Media landline or 0345 454 1111 option 1, option 4 then. If you want to become a BB only user with a speed up to 75 Mbps, then cast your net wider and search out all alternative options to VM for BB only. Available with M50 broadband or faster. Yes you will be able to downgrade to a broadband only connection, however you can't do it online. I'm a Very Insightful Person, I'm here to share knowledge. All our deals are unlimited broadband. that's BS, I was on TV+Phone+Broadband package and downgraded to Broadband only package 18 months ago. TV boxes. Post author: Post published: May 10, 2023;Whether youre thinking about changing your broadband package, TV, phone service or mobile package, or changing your Virgin Media package by upgrading or downgrading it you can do it all here. If your use exceeds your monthly allowance you will be charged at the out-of-bundle rate of £3 a day per GB for each day that you use data. Subject to survey, network capacity and credit check. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. If you’ve got Virgin Media services already, you can still enjoy all the fun of Stream – just call 0800 952 2039 or click here to request a call from our team. After being on the phone for an age before, we decided not to - 5135619. I recently received Hub 5 and wanted to forward a port, just like on Hub 3. Sunday – 9am to 6pm. You need to call in, 150 from your Virgin Media landline or 0345 345 1111, taking the options that you are thinking of leaving. My Virgin Media makes managing your account easier with all your information in one place. For more information, select the type of broadband service you're planning to switch to on Virgin Media: Broadband Plans. I clarified this & trusted her knowledge. You should have your expectations set that you will not get a new customer price. Then I disconnected the connection paid and cleared everything and went back to my home country for 6 months. You can reach them by calling 0344 809 0202 (or 202 from an O2 handset). Virgin Media Hub 5. As a result, Virgin axed 10. Choose the package you'd like to downgrade to. Haggling's your secret weapon - and we've seen many negotiate £100s a year off their bill. Follow the house rules. Dedicated help portal to address any issues with device setup, account settings, bills & payments, orders & returns, passes, technical issues, vouchers &. If. Virgin Media Hub Colours 2023 Updated . The service start date was 28 January 2023. When you are connected to an agent, let them know the changes you'd like to make to your mobile plan. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. Feels sluggish, drops connections when everyone's in the house. If you do downgrade to a lower package it takes 30 days to take effect. Even by doing this, there is no way to downgrade my package and I have t. Self-install: We can deliver your QuickStart kit to any UK home address or your chosen Click & Collect point for no extra cost. Alas no that’s perfectly normal, making most changes* to the current agreement, triggers a new 18 month minimum term contract. My Virgin Media App. M350 Fibre Broadband and our higher M500 Fibre Broadband and Gig1 speeds are great for gaming and busy, gadget-filled homes. Joining in. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. 1%. Number of inclusive HD channels depends on package. This promotion means you won’t pay the usual setup fee of £35. . 5 above, your Virgin Media services are entirely unaffected by the cancellation of O2 services. Virgin Fibre Areas only. Further exclusions & legal stuff apply. virgin media change package downgrade terraria calamity rogue weapons pre hardmode » virgin media change package downgrade. If you do downgrade to a lower package it takes 30 days to take effect. virgin press change how downgradebrother in law wedding speech. Speed. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. Technician: No extra cost – If QuickStart’s unavailable. Facebook. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. For £12. Let’s look at the different Fibre Broadband speeds available with our landline and broadband deals: Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals. (18 month contract applies) 108. if I did drop the speed to possibly 125 would I still receive the volt speed increase. Networking and WiFi. £8p/m extra or included with Gig1 or Volt. Virgin Media. Let us know if you need anything further, we're always happy to assist. You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. Step 2: Order your Virgin Media Broadband service. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). I was considering reducing my speed to M50 but I'm not sure if this is still an available speed. It’s free to sign up and has many features. Can you help?end of contract cant downgrade and take off 2nd TiVo. Virgin TV V6 Box, Powered By TiVo - Use this quite a bit. Next month’s package If your first bill includes both ‘First month’s package’ and ‘Next month’s package’, this means that you’ve received a few weeks service before we finalised your first bill. Just joined. £8p/m extra or included with Gig1 or Volt. This should put you through to Retentions (thinking of leaving) however your call may be picked up first by. Go to solution. QuickStart, set up and connections. I managed to get the V6 removed from my package and upgraded the speed. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. Or you could play the retentions game, pricing up your services from alternative suppliers in order. We would like to show you a description here but the site won’t allow us. Email. Exclusive student broadband deals with an '. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Alternatives are to downgrade to M+ or even change to Freeview as I have a receiver built in to my dvd player. If you’ve got Virgin Media services already, you can still enjoy all the fun of Stream – just call 0800 952 2039 or click here to request a call from our team. Unfortunately, we do not support package changes on this forum however we can check if there's something to cause higher consumption, I'll pop you a message here shortly to give this a look. If we remove your Volt benefits from your Virgin Media services in accordance with our rights in Sections A. Alternatives are to downgrade to M+ or even change to Freeview as I have a. Our , which you can add anytime, start from £2. QuickStart, set up and connections. Does your bill not offer an itemised breakdown of the charges included? Our team on 150 [from any VM mobile or landline] or 0345 454 111 would be happy to look into your package with you if you feel like you're being overcharged as our Customer Care team specialise in this sort of query. virgin media change package downgradekate snow illness. To understand why this may have. If Virgin won't play ball, vote with your feet. Pick a category to get started. So I had the 1GB Virgin Broadband with telephone for 1 year and 2 days ago I upgraded to the new 2GB fibre broadband. Hi We are looking at downgrading our package and are really frustrated with the website and the options presented to us being only cancellation or upgrade. Premier Sports HD + BoxNation Want to cancel Virgin tv but keep broadband. Feels sluggish, drops connections when everyone's in the house. Options. These all confirm the £78, but also say:Sleepwouldbenicesometimes · 24/01/2023 20:11. Or stream, control and manage. With the virus having kept all support workers home, how can I do this during this time? I currently pay £60/month for 200mb/s broadband and don't use either TV or p. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. Then click on the " Account settings " tab and then the " Account details " tab. Hi Ben, To be perfectly honest, t he best method and time to contact them is to call 150 from a Virgin landline or mobile, or 0345 454 1111, but best to call at 8am when lines first open to avoid call queues. BUT - i. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Two days ago I phoned Customer Services, and successfully (I thought) completely cancelled our landline. Log in to My Virgin Media on your laptop, mobile or tablet. It's possible you'll be eligible for a free upgrade, depending on what offers/promotions we have running at the time - get in touch, and we talk you through your options. . Telephone Line Rental -. You could try the text messaging service. If you think you’ve used the incorrect bank account details when paying via bank transfer. I just want to close the WHOLE Virgin Media Account, that includes the main email address and the actual account number [REMOVED]. I had an email suggesting my contract had now ended and I wish to downgrade. Enjoy unmissable live sport on 11 dedicated channels. . our TV platform is now fully covered in the forum by the specific boards for Virgin TV 360, Virgin TV V6, the Virgin Media TiVo® service and TV on t. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. Virgin Media; My Virgin Media. You’ll find this on the base of the Hub unless you’ve changed it. You might also need to change it if your current package isn’t available at your new address. We’ll get you set up as one of our approved partners. Regards. From £ 38 a month. Sports Picks. Even sitting in the room above the router, the WiFi was dreadful. Your free broadband speed boost from Virgin Media is here! We’re giving all broadband customers on 100Mbps or below a broadband boost, so. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. Make sure to take our kit with you when you move. If you subsequently choose to upgrade or downgrade your broadband package, we shall inform you of the new price payable for the WiFi Max service. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. You can go on the Freeview website and check what channels you can get on Freeview. Confirm your selection, and the downgrade will take place immediately. Reply. Premium channels and upgrades must be kept for at least 30 days. All Rights ReservedBT Sport is included in Maxit TV (Full House TV) and Ultimate Oomph (VIP bundles) or can be taken as an add-on at additional monthly cost. We’ll be in touch within the next 3-5 working days. 30 September 2018 at 2:32PM. Ultra HD: Requires a Stream box from Virgin Media, and 4K-compatible TV to. hope this makes sense, would like and idea before trying to phone. See more of Virgin Media on Facebook. 1 Kudo. Get Netflix and watch unmissable Netflix Originals. Any help or advice would be appreciated. You can call them on 0800 081 0255. on 02-02-2023 22:48. 5 above, your Virgin Media services shall continue and your Virgin Media minimum period will be unaffected. Price increases are likely to hit the majority of customers of the major TV. 3 stars. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. No they wont give you a special offer but they may offer a free basic service for a short term so that they dont lose a potential customer. On that assurance I agreed. The Disney+ 6-month subscription offer is open to participants who purchase and activate a new eligible Samsung Galaxy S23 family device, Galaxy S22 family device, Tab S8 family device, Z Fold3, Z Flip3, Z Flip4 5G, Z Fold4 5G, S21FE or S20FE. Having said that, if you're having problems with paused TV & recorded programmes, that suggests a. surely i can have. It’s no wonder your reader in Cheshire can’t get any service from Virgin Media (Your Problems, last week). If you’re looking for the ultimate experience, you can choose Virgin. They should be offering you the ultimate volt for £85 don’t take any less then cancel the o2 ultimate sim so you will pay £60 for the rest. If you make a change to your package mid-month we need to adjust the services you’ve already paid for. I would keep broadband. The Virgin Media cancellation dance. Email or phone: Password: Forgot account? Sign Up. You can ask VM very nicely if they will offer you a discount to re-contract for 18months, but that will be a discount on the standard pricing and is unlikely to match a new-customer price. Whether you want more privacy or help managing your calls, the best broadband and phone deals let you tailor your services. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. No setup fee is available on all bundles, broadband & phone, and broadband only packages. 25 to £78. So, let me get this right: You've had a phoneline problem that's been unresolved for half a decade You've tried three times to negotiate a cheaper deal and got nowhere You've asked to cancel and been ignored And you'd still consider staying with VM and bringing them the business from three addition. Solved: Hi, I'm a pensioner who needs to downgrade, to just Phone and Broadband, how do I do this without waiting on the phone line for - 5270568. Advertised Speed: 5 Mbps Expected Speed. Whether you want to get a new broadband package or you're just looking for some advice, the Virgin Media broadband reviews uk will help you find the best deal. Help cancelling before installation. How to Contact Virgin Media. Voicemail Free - Don't use. on 30-01-2023 12:30. 00 a month (down from £142. To run the scan, simply connect to your. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. 50 a month for 15Mbps), Essential broadband plus (£20 a month for 54Mbps), Essential broadband plus with Stream (an additional one. Virgin Media increased prices for millions of broadband, TV and home phone customers in April 2023. TV360 is fundamentally different to TiVo/V6, in much the same way as Apple is different to Android. At least 30Mbps download speeds in every room or £100 one-off credit. Help cancelling before installation. You can’t make contract changes here. The settings page showed UPnP had automatically decided to open the port I wanted, but when I entered my public IP and the port number into an online port checker it turned out to be closed. You can also go paperless or refer a friend to get a. 4 or A. Mbps average. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. Virgin Fibre Areas only. Downgrade speed to reduce cost. Simply enter your address into our broadband postcode checker. Email address. My Virgin Media App. International Picks. I've done some reading and the minimum is 9, 12 or 18 months depending on the deal, so I'm safe in that respect. The UK’s most popular channels, Catch Up services and built-in apps, in one. Or you could use the. When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. No broadband. Save for Sections A. We would like to show you a description here but the site won’t allow us. If we remove your Volt benefits from your Virgin Media services in accordance with our rights in Sections A. Some things you can do are: View your current and previous bills. Hi, I've been on the Player bundle for almost 3 years but want to downgrade to just having fast broadband without the TV or Land-line. If you’re a Virgin Media customer, you can cancel your contract subject to an initial 30-day notice period where you’ll pay full fees, followed by an early disconnection fee to take you to the end of your contract period. UK and ROI residents 18+ only. Due to a recent price increase for my M200 Fibre Broadband etc service I spoke to your team & was advised that dropping to M100 Fibre Broadband would not affect my service at all. Super for streaming, gaming and downloading. If you do renew now, your minimum term will overlap with VM's new annual price increase policy from 2024. I moved house in January 2021 and took my Virgin Media 1 Gig Broadband package with me to my new home. With the price of everything going up and recently having a letter saying my package will be going up £12 per month, I could really do with lowering my bills. Mobile Your Account. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Browse Virgin Media Virgin Media Community. The engineer will bring everything needed to install your Virgin Media services on your chosen day. Its TV service is one of the most comprehensive, and you can get a mobile service via Virgin Mobile , which offers both traditional pay monthly and Sim-only deals using the Vodafone. Upgrading is a simple click proces. Compare Virgin Media’s broadband plans. Just follow the steps below: into our broadband postcode checker and tap ‘check availability’. If you fail to make payment when your Virgin Media bill becomes overdue, your Netflix service may be cancelled, and you will no longer be able to access the service. The opening times are: Monday to Friday – 8am to 8pm. Add Disney+ Premium window will pop up. Stream box and remote remain property of Virgin Media. Virgin Media TV downgrade confusion. Have you received. £8p/m extra or included with Gig1 or Volt. Sign in . 50 a month (£30 to £54 a year) depending on the exact bundle they have. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. Sky also confirmed it would be hiking prices by an average of £43 a year from April. It outstrips planned price hikes for rivals such as Sky which is planning a rise of around 8. Sign in to My Virgin Media a. Virgin Media social tariff. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. You appear to want to be a TV/broadband customer for future use. After being on the phone for an age before, we decided not to - 5135619. In your email, include your address, account number, area code, and other essential details. You can register for My Virgin Media once you receive your welcome email, 2-3 days after placing your order. Sign in . If we join a broadband provider like BT or Virgin Media and they provide an email address with the broadband package, it's tempting to use it. Not signed up yet? Register for My Virgin Media here. Sign in to My Virgin Media to view your bill, and see a personalised breakdown of costs and charges. This often takes 4-6 hours - phone calls take priority. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who changed their broadband services, on or after February 28th 2019. You can ask VM very nicely if they will offer you a discount to re-contract for 18months, but that will be a discount on the standard pricing and is unlikely to match a new-customer price. If you see two software update options available, choose the one you want to install. Please let us know how you get on. The team would take 30 days notice to cancel any other services. Now after 18 months the discount is ending so I want to downgrade to the - 5196133.